Helsinki Tourist Information

Helsinki Tourist Information provides free information about the city, attractions, events, and services, along with tips for a great holiday.

Visit us for face-to-face assistance and pick up brochures and maps. We provide personalized assistance through chat and phone services as well as by e-mail.

Helsinki Tourist Information Office, Aleksanterinkatu 24:
15 September 2024 onwards
Mon-Fri 9.30-17.00
Sat-Sun & public holidays 10.00-16.00

Electronic service channels:
15 September 2024 onwards
Mon-Sat 9.00-16.00
Sun & public holidays 9.00-12.00 and 13.30-16.00

Telephone service: +358 (0)9 3101 3300
E-mail: helsinki.touristinfo(at)hel.fi
Chat: Service open on the MyHelsinki.fi website by accepting all cookies. Chat in real-time with the staff of Helsinki Tourist Information.

Exceptional opening hours:
24-26 December 2024: Helsinki Tourist Information Office and the electronic service channels are closed
1 January 2025: The Tourist Information Office and the electronic service channels are closed
6 January 2025: The Tourist Information Office is open 10.00-16.00, the electronic service channels are open 9.00-16.00.

Pavilion info point, Lyypekinlaituri
The Pavilion info point is closed and the pavilion building will be demolished in the fall of 2024.

Postal address:
Helsinki Tourist Information
P.O. Box 20
00099 City of Helsinki

Accessibility:
The Tourist Information Office is located in a heritage-protected building, which has an effect on accessibility.

There are stairs leading to the entrance and a threshold right after the inner door to the office. The threshold is marked with floor marking tape.

There are seats inside the office.

Transportation: The main office can be reached by taxi. The nearest public transportation stops are about 100 m away.

Brochures & maps:
Click here to access the new digital Helsinki map on your phone: https://www.reveel.guide/helsinki
This link opens in a new browser tab.

Helsinki Highlights - Official Visitor Map (pdf)
This link opens in a new browser tab.

Tourist information